Q&A
If your questions about New OMAMORI are not listed on this page, please use the following inquiry form.
Questions for New OMAMORI
Q1. Is the new OMAMORI prayed by a Buddhist priest in actual?
Yes. The Buddhist priest of Toji temple, known as “Yu-zu-san” (the temple makes one’s dream come true), prays for New OMAMORI (internal amulet).
Q2. What should I prepare to order New OMAMORI?
A. Please prepare any pictures you took by digital devices or images you have, and upload them via the internet by computers or smart-phones.
Q3. Can I order New OMAMORI at Toji temple?
No. Due to the operation system, our service is only available in our website.
Q4. Can I call or email Toji temple to ask questions about New OMAMORI?
No. Toji temple DO NOT accept any question for New OMAMORI service due to daily Buddhistic services. Please use our Inquiry Form on this website.
Q5.Is there any prohibited matters to order New OMAMORI?
Yes. Please check our Part 10 Provisions.
Questions for Ordering
Q1.Dose actual New OMAMORI have the same color as I see on my computer or smart phone display?
No. Because of printing color reproducibility, please understand that the color of printed New OMAMORI may have different from you see on your computer / smart phone display.
Q2.How many letters are maximum to print name/date (or wish/ message)?
The maximum number of letters for name/date (wish/message) is 20. Also, 8 kinds of colors & 5 kinds of Font are available.
Q3.Is it possible to reorder New OMAMORI which I created before?
Yes. However reordering is available for New OMAMORI members only. If you have an membership account, you can view your order history / reorder your OMAMORI within 60 days.
Q4.Is it possible to save editing New OMAMORI?
No. Unfortunately, we do not have a digital image preservation function.
Q5. Is it possible to order both Fabric OMAMORI and Paper OMAMORI at the same time?
No. You need to order either Fabric OMAMORI or Paper OMAMORI individually.
Q6.How many New OMAMORI can I order?
To 1 shipping address each, you can order maximum 5 colors & maximum 99 OMAMORI either Fabric or Paper.
Q7.How much pixel and resolution should images be for New OMAMORI?
1033x689 pixel, 350dpi, recommended.
*We recommend high resolution image for printing quality. It is possible to order New OMAMORI with low resolution image, however the printed image may be low.Please understand and agree with the printing situation.
Q8.What kinds of format for printing images should be?
We accept general digital images such as JPEG/GIF/PNG.
Q9.Can I use any images form SNS?
Yes. You can use pictures from any SNS. Because images from SNS have low resolution, the printed image may be low.
Q10.Can I adjust any image color and brightness on editing page?
No. We do not support editing color and brightness.
Q11.Can I send a CD-R/DVD-R/SD card for image uploading to order New OMAMORI by mail?
No. We only accept uploading images from the website.
Q12.Can I cancel or change my order after purchasing is completed?
No. We DO NOT accept any cancellation or changes, because we start production one by one after your order is completed.Please carefully check your editing New OMAMORI on the preview page.
Q13.Can I return or exchange my order?
We can not accept New OMAMORI returns or exchanges unless you receive a defective product. If you receive any defective products, please contact us on the Inquiry form within a week for replacements.
Q14.I did not receive an order-completion e-mail.
Check the following if you did not receive an e-mail.
(1) Is the e-mail in your spam folder or trash?
The e-mail may have been sorted automatically into the spam folder or trash if your security software or e-mail software has a spam filter. If it was sorted into the spam folder, change your settings so that you can receive e-mails from the domain @omamori-dragon.net, from which order completion e-mails are sent, such as by adding the domain to the list of safe senders.
Some e-mail software, such as Yahoo! Mail and Gmail, allows you to change the setting by selecting “Not Spam” in the spam folder.
The e-mail may have been sorted automatically into the spam folder or trash if your security software or e-mail software has a spam filter. If it was sorted into the spam folder, change your settings so that you can receive e-mails from the domain @omamori-dragon.net, from which order completion e-mails are sent, such as by adding the domain to the list of safe senders.
Some e-mail software, such as Yahoo! Mail and Gmail, allows you to change the setting by selecting “Not Spam” in the spam folder.
(2) Did you block e-mails?
If you used a mobile phone e-mail address (such as one with the domain name docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp or i.softbank.jp), unblock all the domains or add @omamori-dragon.net to your list of safe domains.
If you used a mobile phone e-mail address (such as one with the domain name docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp or i.softbank.jp), unblock all the domains or add @omamori-dragon.net to your list of safe domains.
Q15.Which payment methods are available?
Credit card and PayPal payment.
Q16.What are security measures for the payment information?
Each customer's payment information is not recognized or retained by this website (ours) but is connected directly to the server of the payment agent company (VeriTrans Inc. or PayPal inc.) that supports SSL encrypted communications in advance. (Non-passing and non-retaining payment information)
Questions for Creating an member account & login
Q1.Can I create my membership account free?
Yes. It is easy to create your membership account with a password.
Q2.I do not receive any confirmation mails to create a membership account.
Check the following if you did not receive an e-mail.
(1) Is the e-mail in your spam folder or trash?
The e-mail may have been sorted automatically into the spam folder or trash if your security software or e-mail software has a spam filter. If it was sorted into the spam folder, change your settings so that you can receive e-mails from the domain @omamori-dragon.net, from which order completion e-mails are sent, such as by adding the domain to the list of safe senders.
Some e-mail software, such as Yahoo! Mail and Gmail, allows you to change the setting by selecting “Not Spam” in the spam folder.
The e-mail may have been sorted automatically into the spam folder or trash if your security software or e-mail software has a spam filter. If it was sorted into the spam folder, change your settings so that you can receive e-mails from the domain @omamori-dragon.net, from which order completion e-mails are sent, such as by adding the domain to the list of safe senders.
Some e-mail software, such as Yahoo! Mail and Gmail, allows you to change the setting by selecting “Not Spam” in the spam folder.
(2) Did you block e-mails?
If you used a mobile phone e-mail address (such as one with the domain name docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp or i.softbank.jp), unblock all the domains or add @omamori-dragon.net to your list of safe domains.
If you used a mobile phone e-mail address (such as one with the domain name docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp or i.softbank.jp), unblock all the domains or add @omamori-dragon.net to your list of safe domains.
Q3.I can not login my account.
Please be sure that you have entered your ID(email address) and password correctly.
Q4.I can not login due to “Server Error”.
Please try login again later. You may have difficulty in connecting to the server because of heavy traffic at the same time.
Q5.I want to change my information on my account.
You are able to change and confirm your information on My Page.
Questions for shipping.
Q1.What company does deliver my OMAMORI?
Japan Post Co., Ltd. will deliver your OMAMORI by International ePacket direct mail. In principle, mailing only.
Q2.I want to send New OMAMORI as presents. Can I choose any shipping addresses to my family or friends?
Yes. You are able to select any shipping address on the shipping page. *If you have multiple orders, you are also choose any shipping addresses. (Maximum 5 shipping addresses.)
Q3.Do you have an optional gift-wrapping service
No. Gift wrapping service is not available. We enclose New OMAMORI into gift bags, cushioning packages, and shipping cases.
Q4.How long does it take to ship New OMAMORI after ordering?
Please check current estimate shipping date.
Q5.Is it possible to receive New OMAMORI by any special date?
Please note that it is better to order with time to spare if you wish to ship your OMAMORI for any special occasions such as Birthday, Memorial day,Special events, exam day, Sports game day, and etc. Also, Please check current estimate shipping date.
Q6.Can I specify a delivery time?
No. Due to Japan Post's international ePacket, we do not arrange a delivery time.
Q7.Is it possible to track my package with numbers?
Yes.It is possible to trace your order with tracking numbers.Please check the following
link.
Q8. How many delivery days does it take to receive New OMAMORI?
Please check the following link
link for approximate days to countries.
Q9. Are there any import taxes or customs duties for importing OMAMORI?
The recipient of an international shipment may be subject to such import taxes,customs duties and fee, which are levied once a shipment reaches the recipient's country.Additional charges for customs clearance must be fulfilled by the recipient;Our service and Japan Post has no control over these charges.Please contact your local customs for more information.
Q10. Which countries are OMAMORI banned to import?
You're responsible for assuring the OMAMORI can be lawfully imported to the destination country.Please contact your local customs for more information.
Customs policies vary widely from country to country;you should contact your local customs office for more information.When customs clearance procedures are required,it can cause delays beyond our original delivery estimates.
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